You can manage which email addresses and domains are allowed or blocked using Allow/Block.

Note Your administrator must first switch on Allow/Block for you in Sophos Central Admin.

If there are any conflicts between the self service portal list and the Sophos Central Admin list, the Sophos Central Admin list has priority.

To manage email addresses and domains, do as follows:

  1. Click Allow/Block.
    This displays a page where you can add email addresses or domains that you want to allow or block. If you have already added some, a list is shown. You can filter your results by using the Search field.
    Note Only items added in the self service portal are displayed here. Items added in Sophos Central aren't shown.
  2. Click Add.
  3. Click your preferred option.
  4. Add the email address or domain. You can also override duplicate entries by clicking Override duplicates.
    Note Wildcards are not supported.
    If you add the same email address or domain to both the allow and block lists, Override duplicates is based on the most recent option you choose.
  5. Click Save to confirm your choice. Click Cancel if you do not want to save the settings.

    Spam detection isn't carried out for email addresses and domains on the self service portal allow list.

  6. If you want to delete addresses or domains from the add or block list, select the items from the list and click Delete.
    A window will appear with the list of email addresses that you chose to delete. To confirm your selection, click Delete, otherwise click Cancel.