Synchronize device

Note This feature is not available for certain device types.

On the Self Service Portal, you can manually synchronize your device with your company’s Sophos Mobile server.

This is useful, for example, in the following situations:

  • Your device has been switched off for a long period of time and therefore has not been synchronized with the server. In this case, your device is non-compliant and you may, for example, not be able to receive emails. To make your device compliant again, you must synchronize it with the Sophos Mobile server.
  • Your device is non-compliant due to other reasons (for example, forbidden apps) and you have to make changes on your device to comply with your company policy. After you have made the necessary changes, you must synchronize your device with the Sophos Mobile server.
To manually synchronize your device:
  1. In the Sophos Central Self Service portal, click Mobile and then click the relevant device.
  2. Click Actions > Refresh data.