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Sophos Central Self Service portal
This help file provides information about Sophos Central Self Service portal and explains procedures step by step.
With Email, you can review your received email messages and manage any quarantined email messages.
Manage quarantined email
Quarantined email consists of messages that have been marked as spam.
You can manage which email addresses and domains are allowed or blocked using Allow/Block.
With Mobile, you enroll your device with Sophos Mobile.
With Device Encryption, you can retrieve a recovery key to unlock your computer when you have forgotten your logon password (BitLocker PIN, password, USB key, or macOS password).
Retrieve recovery key via Self Service Portal
Follow these instructions to retrieve your recovery key.
Emergency Inbox
Follow these instructions to use your emergency inbox.
Supported Web Browsers
Legal notices

Sophos Central Self Service Portal Help

This Help tells you how to use all the features in Sophos Self Service Portal.

Can't find what you need?

Try the following:

  • Use the Search bar above.
  • Go to the Support section of our website and search there. This finds knowledge base articles or Sophos Community posts.

Want to know what's new?

For news about the latest features, look at What's new?.

You can sign in with your Microsoft sign-in details if your administrator has set this up. Click Sign in with Microsoft and enter your Microsoft sign-in details.