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Diagnostics

You can generate reports and view information about your switch's performance. You can also perform troubleshooting actions and turn on remote assistance to allow Sophos Support to debug remotely.

You can access the following diagnostic reports and troubleshooting tools in the local switch UI via Sophos Central:

The reports open in the local switch admin console in a new browser window. You must be on the same subnet as the switch you want to access from Sophos Central.

  • Resource Usage: Opens the local switch web UI at Monitor > Realtime Meters and shows a real-time graphical report of the current system CPU and memory usage.
  • Port Statistics: Opens the local switch web UI at Monitor > Statistics > Ports and shows each port's inbound and outbound packet counts and TX and RX errors.
  • MAC Address Table: Opens the local switch web UI at Monitor > Dynamic MAC Address Monitor > Static MAC Address and shows the MAC address table, which gives information about discovered devices for each port and VLAN.
  • PoE Power Usage: Opens the local switch web UI at Monitor > Dashboard > PoE Power Settings. The dashboard and PoE Port settings pages provide details per port on current, voltage, and power draw.
  • Network Diagnostics: Opens the local switch web UI at Analyze > Ping Test Analyze > Trace Route. You can use ping and traceroute to test switch connectivity and Layer 3 routing functionality.

  • Event Logging: Opens the local switch web UI at Monitor > Local Logging Monitor > Log Table. You can use the local logging page to configure which events will be logged locally on the switch. The logged details are shown in the log table.

    Note

    You may need to adjust the log level to capture certain events. You must only turn this on while troubleshooting.

  • Cable Diagnostics: Opens the local switch web UI at Analyze > Diag Tools. Select the ports connected to the cable you want to test and click Test to run a cable diagnostics test on the selected switch ports.

  • SFP Module Info: Opens the local switch web UI at Monitor > SFP Module Information and shows what capabilities and information your connected fiber modules provide to the switch.
  • Open local switch management: Opens to local switch web admin console.
  • Remote assistance: Allows remote access by Sophos Support. To turn on remote assistance, select the validity period from the drop-down list and click Activate. Click Deactivate to turn off remote assistance.
  • Take a switch snapshot: Runs a series of system commands that take a snapshot of the switch. You can view the output of the commands in the task queue. We recommend you only use this when directed to by Sophos Support.
  • Restart Sophos Central agent: Restarts the Sophos Central agent processes on the switch. We recommend you only use this when directed to by Sophos Support.
  • Clear core files: Clears core files generated from process crash events that consume disk space. We recommend you only use this when directed to by Sophos Support.

RAM logs

The RAM logs tab displays the most recent entries in the switch's RAM logs. The content of the RAM log is deleted when the switch powers off or restarts.

Click Download to download the RAM logs.

Flash logs

The Flash logs tab displays the most recent log entries from the switch. The content of the Flash log isn't deleted when the switch powers off or restarts.

Click Download to download the Flash logs.