Settings

You can see and change your Zero Trust Network Access (ZTNA) settings.

Go to ZTNA > Settings.

Sophos support for gateway instance

You can give Sophos support a token to allow us to access your gateway instance for troubleshooting. Here you can set the time when tokens expire.

To give Sophos access to a gateway, you must go to Gateway > Gateway Details and generate a support token.

You must click Save after changing any settings.

Minimum time before device health triggers a rule

You can change the time before a device's security health triggers a rule in an access policy. This prevents ZTNA from acting too quickly if there's a temporary issue.

You must click Save after changing any settings.

Points of Presence

On ZTNA 2.1 and later, a secondary point of presence is set up by default, nearest to your primary point of presence. There's automatic failover between the points of presence, so that users can access resources without any interruptions.

If you want to turn off the secondary point of presence, do as follows:

1. Sign in to Sophos Central.
2. Go to My Products > ZTNA > Settings.
3. Under Points of Presence, turn the secondary points of presence option off.
4. Click Save.