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AP6 support and services licensing

An AP6 series access point purchase includes a local web interface and CLI management options. AP6 support and services licenses are purchased for each AP6 access point and include the following additional benefits:

  • All Sophos Central management features for AP6, including managing SSIDs and VLANs, configuring the device, and viewing the status.
  • Firmware updates.
  • 24/7 multi-channel support.
  • Advanced RMA support.

Warning

Without valid AP6 support and services licenses, you won't be able to make any changes to your access points from Sophos Central.

New AP6 customers

Sophos Central accounts without any managed AP6 access points are considered new customers. When registering an AP6 access point for the first time, new AP6 customers must add a support and services subscription to their Sophos Central account to use Sophos Central wireless management.

Existing AP6 customers

For existing AP6 customers, we've provided an extended grace period for Sophos Central management capabilities without a support subscription. This allows organizations to use Sophos Central management regardless of their support status for the duration of the grace period.

Insufficient or no support

We strongly recommend purchasing support for every AP6 access point you plan to manage in Sophos Central.

Accounts managing AP6 in Sophos Central that own the correct subscription but not the correct quantity of licenses (undersubscribed) or don't own support licenses (unsubscribed) will see a banner on their wireless management pages in Sophos Central warning of the impact.

Note

You don't need an AP6 support and services license in the following scenarios:

  • You don't manage any AP6 access points with Sophos Central.
  • You only use APX Series access points.
  • You've purchased a monthly support and services license through an MSP.

More information