Skip to content

Page permalink

Always use the following permalink when referencing this page. It will remain unchanged in future help versions.

https://docs.sophos.com/central/customer/help/en-us/index.html?contextId=DNS-protection-licenses-FAQs

Frequently asked questions (FAQs)

Find answers to common questions about DNS Protection licenses.

General

What happens when my DNS Protection license expires?
  • Your DNS Protection license will expire at the same time as your Xstream Protection license.
  • If you have multiple firewalls with Xstream Protection licenses in your account, DNS Protection will stop working when the last firewall's license expires.
I have purchased Sophos Firewall through a Managed Service Provider (MSP) on a flex license plan. What happens if I cancel the plan?

When your MSP removes the firewall from your Sophos Central account, you'll lose access to DNS Protection within one day.

What happens if I transfer my firewalls to another Sophos Central account?
  • If you transfer all your licensed firewalls to another account, DNS Protection will no longer be available in the original account.
  • If you transfer some firewalls to another account but retain at least one firewall with DNS Protection in the original account, DNS Protection will still be available in the original account.
What happens if I have two firewalls, one with a purchased license and one with a trial license?

You'll be able to use DNS Protection as long as at least one of the licenses hasn't expired.

I have a firewall with an airgap license. Can I use DNS Protection?

No, DNS Protection requires that your firewall is managed by or activated in Sophos Central. It doesn't support airgap licenses at this time.