Email license expiration and exceedance

When your Sophos Email license expires, you enter a 30-day grace period during which we'll continue to process all emails without any loss in protection.

After the 30-day grace period ends, access to Sophos Email is revoked.

• If your domain is connected in Gateway mode, you must update your MX records to stop directing emails to Sophos. Otherwise, emails are rejected.
• If your domain is connected in Mailflow mode, an automatic cleanup is triggered that removes the configuration in M365. However, you should still check your configuration and make sure the connectors and Mailflow rules are removed.

If your Sophos Email license quota is exceeded, your account is flagged, but all mailboxes remain fully protected. If no action is taken, you'll be contacted to reduce the number of users or purchase additional licenses to cover the excess. To resolve this, contact your sales representative to purchase additional licenses.