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Mobile license FAQs

Find answers to common questions about your Mobile license.

How is license usage calculated?

We license Sophos Mobile on a per-user basis. The following rules apply:

  • Every user assigned to a device managed by Sophos Mobile will use one Mobile license.
  • A user who has several devices assigned will still only use one Mobile license.
  • A device without an assigned user will use one Mobile license.
  • Only devices that have synchronized with Sophos Mobile within the last 30 days are included in the usage calculation.
Is there a limit on the number of devices a user can have?

We don't limit the number of devices a user can be assigned to when calculating license usage. However, there's a technical limitation of 10 Android Enterprise devices a user can enroll at the same time. This is an Android limitation we can't control.

What happens if I exceed the license limit?
  • In some circumstances, usage calculation may not be correct. You may be shown that you exceeded your license limit. When this happens, you can continue using and managing Sophos Mobile.
  • The license limit isn't enforced based on the usage calculated within the product to allow for inaccuracies in the calculation.