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ZTNA license FAQs

Find answers to common questions about your ZTNA license.

How does the licensing work?

You purchase a license based on the number of users. For example, you could purchase a license for 10 users or 100 users.

Can I use the same license for both gateway deployment modes?

Yes. You can use the same license for both on-premises and Sophos Cloud gateways.

If you set up a Sophos Cloud gateway, there's a bandwidth restriction of an average of 15 GB per user per month. See Licensing Guidelines.

Can I use the same license for agent-based and agentless access to resources?

Yes. You can use the same license regardless of which method is used to access resources.

What happens if one of my users doesn't require a license anymore?

ZTNA licenses are based on the number of unique active users over the past 30 days. If a user hasn't accessed resources in the past 30 days, the user is removed from the license.

You can see how many active users you have in your ZTNA reports under Gateway bandwidth and Resource bandwidth.