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https://docs.sophos.com/central/customer/help/en-us/index.html?contextId=support

Get additional help

To get help from Sophos Support:

  1. Click the Help icon Help icon. in the upper right of the page.

  2. In the Sophos Help menu, click the arrow beside Support center.

    "Support center" menu.

  3. Click Create a support case.

    "Create a support case" option in the "Support center" menu.

  4. Fill in the form. Be as precise as possible so that Support can help you effectively.

    "Create a support case" form.

  5. (Optional) Select the option to allow Support to directly access your Sophos Central session to be better able to help you.

  6. Click Send.

    The case number is shown.

  7. Click OK.

Sophos will contact you within 24 hours.

Note

If you selected the option to allow Support to access your Sophos Central session, we turn this on when you click Send. We turn off remote assistance automatically after 120 hours. To turn it off sooner, click your account name (upper right of the page), and then click the Support Settings tab.

Additional help

You can also find technical support as follows: