Aliases

Aliases allow a primary email account to receive emails sent to several addresses. If the user is managed by Sophos Central, you can manually add and remove aliases. Aliases can't be changed for external or directory-synced users. See Unable to edit a mailbox's alias.

Aliases are ideal for routing emails sent to generic addresses, such as info@yourdomain.com, to a specific team member or when an employee prefers to have their mail delivered to an assistant's mailbox.

Sophos Email will process emails for both the primary SMTP address and any configured aliases. These aliases are displayed in the mailbox details.

Sophos will only process and scan emails if the mailbox or alias exists. Emails sent to or from non-existent mailboxes will be deleted. This is part of the address validation process when Sophos Central processes email.

Add aliases to manually created user accounts

You can add aliases to manually created user accounts in Sophos Central.

To do this, do as follows:

1. In Sophos Central, go to My Products > Email Protection > Mailboxes.
2. Click a manually created mailbox.
3. Under Aliases, click Edit.
4. In Add Alias, enter the alias and click Add.
5. (Optional) Repeat step 4 to add another alias.
6. When you're finished adding aliases, click Close.

The aliases are added to the user's mailbox.

Add aliases to synchronized user accounts

You can add aliases to Active Directory or Microsoft Entra ID synchronized user accounts. See How to add aliases to AD synchronized user accounts.

Delete aliases from manually created user accounts

You can delete aliases from manually created user accounts in Sophos Central.

To do this, do as follows:

1. In Sophos Central, go to My Products > Email Protection > Mailboxes.
2. Click a manually created mailbox.
3. Under Aliases, click Edit.
4. In the Aliases table, click the Delete icon next to the aliases you want to delete.
5. In the confirmation dialog, click Delete to confirm.
6. Click Close.

The aliases are deleted from the user's mailbox.