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Firewall licenses

To manage your firewall licenses, click your Profile icon.

Under Firewall licenses, you can do as follows:

  • Search for existing firewalls by Name, Serial number, and Model.
  • Filter firewalls by Claimed between, Expiry between, and Status (subscription status).
  • Show your hidden firewalls. To do this, turn Show hidden on.
  • Edit the firewall's name. To do this, click its current name.
  • Claim the firewalls.
  • Apply subscriptions to the firewalls.
  • Transfer firewall subscriptions between the firewalls.
  • Transfer the firewalls between Sophos Central accounts.
  • Evaluate subscription bundles.
  • Download an airgap license.
  • View your firmware downloads.
  • Download firmware. To do this, click Other Downloads.

Claim a firewall

You can claim virtual and hardware firewalls. To do this, do as follows:

  1. Click Claim firewall.
  2. Enter the firewall's serial number.
  3. Click Validate.
  4. Select Claim with 30 days Xstream Protection, Web Server Protection and Email Protection evaluation license, or Just claim the firewall with Base license.
  5. Click Claim firewall.
  6. To check the firewall has been claimed, search for it, then click the arrow next to its name to see its details.

Claim an RMA firewall

You can claim firewalls that are currently in the RMA process. To do this, do as follows:

  1. Click Claim firewall
  2. Enter your new firewall's serial number.
  3. Click Validate.

    Warnings appear, stating that your license will be transferred to your replacement firewall, and the old firewall will become unusable.

  4. Confirm the license transfer.

    Transfer firewall license as part of RMA process.

  5. Click Claim firewall.

  6. To check the firewall has been claimed, search for it, then click the arrow next to its name to see its details.

Apply subscriptions to firewalls

You can add subscriptions to your claimed firewalls. To do this, do as follows:

  1. Search for the firewall, then click the arrow next to its name to see its details.
  2. Click Apply subscriptions.
  3. Enter your subscription key.
  4. Click Preview subscription.
  5. Confirm your subscription details.
  6. Click Apply subscriptions.

    You'll see your new subscriptions in the firewall details.

Transfer subscriptions between firewalls

The firewalls must be the same model or equivalent, for example, SG125 and XG125. You can't transfer evaluation subscriptions.

To transfer subscriptions between firewalls, do as follows:

  1. Search for the firewall, then click the arrow next to its name to see its details.
  2. Click Transfer subscriptions.

    Transfer subscription appears.

  3. Under Transfer to, select a firewall.

    Transfer subscription window.

  4. Click Finish.

  5. Search for the firewall you transferred the subscription to, then click the arrow next to its name to see its details.

You'll see your new subscriptions in the firewall details.

Transfer firewalls between Sophos Central accounts

To transfer firewalls between accounts, you must send the transfer request, and the recipient must accept it.

Send a transfer request

Before you transfer firewalls, you must remove your confidential data from them.

To transfer the firewalls to another Sophos Central account, do as follows:

  1. Select the firewalls you want to transfer.
  2. Click Transfer firewalls.
  3. Enter the email address of the Sophos Central administrator for the account you want to transfer the firewalls to.
  4. Confirm the required statements so you can continue.
  5. Click Confirm.

    You'll receive a confirmation email of the transfer request.

Receive a transfer request

The recipient receives an email for the transfer request.

Note

The recipient must accept the transfer request within three days, or the request is automatically rejected.

The recipient must sign into their Sophos Central account and do as follows:

  1. In Sophos Central, click the Profile icon.
  2. Click Firewall licenses.
  3. Click Accept firewalls.
  4. Select the firewalls they want to accept.
  5. Click Accept.
  6. To check the firewall has been transferred, search for the firewall, then click the arrow next to its name to see its details.

The Sophos Central administrator that initiated the transfer receives an email showing that the request is accepted.

Evaluate subscription bundles

You can evaluate subscription bundles for your claimed firewall.

The evaluation lasts 30 days.

You can only evaluate the features once for this firewall.

To activate the evaluation, do as follows:

  1. Search for the firewall, then click the arrow next to its name to see its details.
  2. Click Activate evaluations.

    Activate evaluations appears.

    Activate evaluations window.

  3. Select the features you want to evaluate.

  4. Click Evaluate selected.

You'll see your new evaluations in the firewall details.

Download an airgap license

You can download an airgap license from Sophos Central and apply it to your Sophos Firewall.

To do this, do as follows:

  1. Search for the firewall, then click the arrow next to its name to see its details.
  2. Click Download airgap license.

    The file will download to your default download location on your computer.

  3. Sign in to the firewall's web admin console.

  4. Go to Administration > Licensing.
  5. Under Manual license synchronization, click Browse.
  6. Find and open your file.
  7. Click Update license.

    You'll see your subscriptions under Module subscription details.