Manage user settings

You can manage settings for your users. Click the General Settings icon , then click User Settings.

In User Settings, you can turn the following on or off:

Quarantine Summary format

This setting controls the format of quarantine summary messages on mobile phones. If you turn on Quarantine Summary format, the new quarantine summary format is applied. The new format makes it easy to view quarantine summaries on smaller displays.

For more information on the new quarantine summary format, see the release announcement.

Emergency Inbox

This setting controls whether users can access their messages from Sophos Central Self Service Portal (SSP). If you turn on Emergency Inbox, users can access their messages from the Sophos Central SSP in an emergency.

When using the emergency inbox, the following apply:

• Users can only access their emergency inbox via Sophos Central SSP.
• Users can only see their inboxes.
• Messages are stored for 14 days.

• Sophos Email retries message delivery.

  For information about the retry timing values, see Email retry times.

• The mail server (Postfix) decides the delivery attempt interval, adding more time after each failed attempt.

Release/Delete

This setting controls whether users can release, release and allow, delete, or delete and block messages from their quarantine summary messages or Sophos Central Self Service Portal.

If Release/Delete is turned off, users can only read messages.

Allow/Block List

If you turn on Release/Delete, you can also turn on Allow/Block List, which lets users create their own allow and block email addresses and domain rules.

Allow/Block List behaves as follows, depending on your settings:

• If End-user message settings is turned on, and you've configured Allow sender and Block sender links on the smart banners, you must not turn off Allow/Block List.
• If End-user message settings is turned off and you've turned the Release/Delete or Allow/Block List setting off, the existing allow/block lists of users will be bypassed.

Copy of reported messages

If you turn on Copy of reported messages, you can receive a copy of a message reported to SophosLabs for analysis. You can select multiple mailboxes or distribution lists to receive these copies.

Show me how to turn on "Copy of reported messages"

The copies of all messages will be received, including those messages reported as a threat and those messages reported as clean. You get copies of messages reported by users and by administrators.

The original copy of the message is attached to the notification email. The notification email includes the following information:

• reason
• reporter
• notification recipients
• recipients of the original message
• subject
• timestamps

The notification email also includes the following headers to support processing by an automation system:

• X-Sophos-EmailReported-ReportedAs
• X-Sophos-EmailReported-Category
• X-Sophos-EmailReported-SubCategory
• X-Sophos-EmailReported-ReportedDate