Skip to content

Page permalink

Always use the following permalink when referencing this page. It will remain unchanged in future help versions.

https://docs.sophos.com/central/customer/help/en-us/index.html?contextId=message-history

Message History

This option is only available if your license includes Sophos Email.

Message History provides an overview of email activity for your protected mailboxes.

Go to Reports > Email Security Logs > Message History.

Show me how

EMS mode

If you're subscribed to Sophos EMS, Sophos EMS scans journal copies of the emails and the original email wasn't intercepted. As a result, the emails statuses shown in Message History are only for reporting purposes. They don't reflect the true emails statuses of the delivered emails. For more information on Sophos EMS, see Sophos EMS (Email Monitoring System).

Reports

Message History provides a history of both processed messages and messages that were rejected because the mailbox wasn't found. Message History includes the following reports:

  • Processed report: Messages that were successfully processed by Sophos Email. For information, see Processed report.
  • Rejected report: Messages that were rejected because the mailbox wasn't found. For information, see Rejected report.

If you have domains connected with Sophos Gateway and Sophos Mailflow, click Type and select whether to see one type or all.

You can select the period for which you want to view the message processing history or rejection log report. By default, Message History shows the messages processed or rejected during the current day. If you change the date range or apply filters, click the Refresh icon Refresh icon..

You can view the reports for 30 days.