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Restore deleted devices and recover Tamper Protection passwords

The Restore feature might not be available for all customers yet.

You can restore devices that have recently been deleted. Deletion removes devices from Sophos Central management.

You can also recover Tamper Protection passwords if you need to uninstall Sophos software you left on devices you've deleted.

Note

You don't need to recover Tamper Protection passwords to uninstall Sophos software on Windows 10 and later, or Windows Server 2016 and later devices. This also applies to deleted devices and devices with expired licenses. For more information, see Deleted and expired devices.

Restore deleted devices

You can restore devices for 30 days after they've been deleted. This applies to devices that are deleted automatically or manually.

Note

This feature doesn't restore update caches or message relays that were on the deleted devices. You can reinstall them after the devices have been restored.

To restore deleted devices, do as follows:

  1. Go to Reports > Reports > Endpoint Protection (or Server Protection).

  2. Click Restore deleted devices and recover Tamper Protection passwords.

    A list of deleted devices is shown. Devices stay in the list for 120 days. They can be restored for 30 days.

    Restorable for (days) shows how long you have left to restore each device.

  3. Select the devices you want to restore and click Restore.

    List of deleted devices.

Recover Tamper Protection passwords

Tamper Protection passwords let you make changes to Sophos software.

Note

You don't need to recover Tamper Protection passwords to uninstall Sophos software on Windows 10 and later, or Windows Server 2016 and later devices. This also applies to deleted devices and devices with expired licenses. For more information, see Deleted and expired devices.

You can recover these passwords if you need to uninstall Sophos software left on devices after they've been deleted. To do this, do as follows:

  1. Go to Reports > Reports > Endpoint Protection (or Server Protection).

  2. Click Restore deleted devices and recover Tamper Protection passwords.

    You see a list of deleted devices. Devices and their passwords stay in the list for 120 days.

  3. Find the device you want.

  4. In the Tamper Protection password column, click Password details.

    This shows you the current and previous passwords.

    Tamper Protection password column.