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Handle active incidents

Find out how we can help with an active incident or how you can deal with it yourself.

  • MDR Ops response

    MDR Ops is a team of expert incident responders. They can help you identify and neutralize active attacks against your organization.

    More details about MDR Ops team response

    Open an MDR case

  • Self-help

    If you want to deal with an active incident yourself, read our self-help pages. Sophos Support can answer questions about these pages, troubleshoot product issues, and provide best practice advice. Sophos Support can’t help with remediation, root cause analysis, or forensic investigations.

    To get started on dealing with your incident, see MDR self-help.