View access point generated wireless alerts.
These are the types of alerts generated by access points.
|Access Point has bad health||The load on the access point is too high. There are too many devices connected. Check you have enough access points to cover the area.|
|Access Point is offline||The access point has no internet connection, no power, or has experienced a software error. You can try restarting. Restarts can resolve software errors.|
|Access Point is not broadcasting any network||The access point isn't configured. To configure the access point click Wireless > Access Points.|
|Access Point command done||The restart is complete. |
Restarting the access point may resolve the following alerts:
If the problem continues, contact Sophos Support. They will need remote access to investigate the issue. Go to Wireless > Settings > Diagnostics > Remote Login to Access Points for Sophos Support to allow remote access.
|Access Point will be updated with new firmware||Wireless is turned off for approximately 5 minutes.|
|All Access Points will be updated with new firmware||Wireless is turned off for approximately 5 minutes.|
|Access Point has been successfully updated with new firmware|
|All Access Points have been successfully updated|