Wireless Alerts
View access point generated wireless alerts.
These are the types of alerts generated by access points.
High
| Alert type | Description |
|---|---|
| Access Point has bad health | The load on the access point is too high. There are too many devices connected. Check you have enough access points to cover the area. |
Medium
| Alert type | Description |
|---|---|
| Access Point is offline | The access point has no internet connection, no power, or has experienced a software error. You can try restarting. Restarts can resolve software errors. |
| Access Point is not broadcasting any network | The access point isn't configured. To configure the access point click Wireless > Access Points. |
| Access Point command done | The restart is complete. Restarting the access point may resolve the following alerts:
If the problem continues, contact Sophos Support. They will need remote access to investigate the issue. Go to Wireless > Settings > Diagnostics > Remote Login to Access Points for Sophos Support to allow remote access. |
Low
| Alert type | Description |
|---|---|
| Access Point will be updated with new firmware | Wireless is turned off for approximately 5 minutes. |
| All Access Points will be updated with new firmware | Wireless is turned off for approximately 5 minutes. |
| Access Point has been successfully updated with new firmware | |
| All Access Points have been successfully updated |