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Last update: 2022-05-03

Wireless Alerts

View access point generated wireless alerts.

These are the types of alerts generated by access points.

High

Alert type Description
Access Point has bad health The load on the access point is too high. There are too many devices connected. Check you have enough access points to cover the area.

Medium

Alert type Description
Access Point is offline The access point has no internet connection, no power, or has experienced a software error. You can try restarting. Restarts can resolve software errors.
Access Point is not broadcasting any network The access point isn't configured. To configure the access point click Wireless > Access Points.
Access Point command done The restart is complete.

Restarting the access point may resolve the following alerts:

  • Access Point configuration failed
  • Access Points failed to update to the new firmware

If the problem continues, contact Sophos Support. They will need remote access to investigate the issue. Go to Wireless > Settings > Diagnostics > Remote Login to Access Points for Sophos Support to allow remote access.

Low

Alert type Description
Access Point will be updated with new firmware Wireless is turned off for approximately 5 minutes.
All Access Points will be updated with new firmware Wireless is turned off for approximately 5 minutes.
Access Point has been successfully updated with new firmware
All Access Points have been successfully updated
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