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Training Reminder and Enrollment Emails

You can use a custom sending address for training reminder and enrollment emails.

To turn on using your custom sending address, go to My Products > Phish Threat > Settings > Training Reminder and Enrollment Emails.

You must verify the domain used in the custom sending address before using it.

The sending domain used for simulated attack emails does not change. Your custom sending address is used for sending the following types of email:

  • Training reminder emails: used in all campaign types.
  • Enrollment emails: only used in training campaigns.
  • Caught emails: only used in attachment campaigns.

You must test the custom address to ensure it's valid.

If there are problems with your custom sending address, emails are sent using the Sophos address.

You can also set a custom sending address for emails sent by the campaign test feature.

Training reminder email intervals

Training reminder emails encourage users who fail a simulated attack to take training courses. In each campaign you can set the following:

  • The total number of reminder emails sent to each user.
  • The number of reminder emails sent each day.

We send the first training reminder email 24 hours after sending the initial training email.

If you've set more than one reminder email, subsequent reminders are sent at the frequency you've set, until we reach the maximum number you set.

If you set Number of reminders to one, users who fail a simulated attack only get the first reminder email, 24 hours after the initial training email. No other reminder emails are sent.

We don't send reminder emails at weekends. For example if the initial training email is sent on Friday, and frequency is one day, the next reminder is sent on Monday.