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Devices

You can see information about the devices connected to your SSIDs.

Go to My Products > Wireless > SSIDs and click the SSID for which you want to see the connected devices. Click Devices to see information about the connected devices.

The Devices tab shows a graph of the devices connected to the SSID and devices with poor signal quality over the selected period. You can choose 24h or 7d.

You can filter bands shown in the graph by selecting All bands, 2.4 GHz, 5 GHz, or 6 GHz from the drop-down list. This filter also applies to the device list.

Status

You can search for a specific device using name, MAC address, IP address, or vendor details.

To export the device list, click Export to CSV.

You can filter devices by selecting Online, Offline, or Status: all.

You can see the following information about devices connected to your access points:

  • Status: Status is green for online devices and grey for offline devices.

  • Device name: The name or MAC address of the device.

    Note

    Devices connected to AP6 access points only show the MAC address in this field.

  • MAC: The MAC address of the device.

  • IP: The IP address of the device.

  • Username: You can see the username for any endpoint computer that has signed in using the following authentication types:

    • WPA2 Enterprise or WPA3 Enterprise encryption modes.
    • Captive portal with backend authentication.
    • Captive portal with social login authentication.

  • Vendor: The vendor of the device.

  • Access point: The connected access point's serial number.
  • SSID: The name of the connected SSID.
  • Band: The wireless band that the device uses to connect to the access point.

  • Speed: The device's wireless connection speed. Access points calculate the connection speed of a device as follows:

    • AP6: For devices connected to AP6 access points, the total downloads for the device is averaged with the access point's uptime.
    • APX: For devices connected to APX access points, the last reported speed is shown.

  • First seen: The last time the device connected to the access point.

  • Last seen: The time since the device last disconnected from the access point.

  • Security Heartbeat: Categorizes devices by their security status. You must protect devices with Sophos Endpoint Protection or Sophos Mobile as appropriate. Administrators can set up rules to manage the devices. If devices break these rules, the software reports the threat, and the device's security heartbeat status reflects this. Security Heartbeat categorizes devices as one of the following:

    • Protected (Green): The device is healthy, and all traffic is allowed.
    • Client might be at risk (Yellow): There's a potentially unwanted application (PUA) or inactive malware on the device. All traffic is allowed.
    • Client at risk (Red): The device has active malware or ransomware. All internet traffic is blocked. Only traffic from the secured browsing environment (walled garden or safe URL list) is allowed.
    • No Security Heartbeat: This only applies to endpoint computers and indicates the device is connected, but the endpoint hasn't sent a security heartbeat for 90 seconds.
    • Not available: Sophos Endpoint or Sophos Mobile Control isn't installed on the listed device, or the device is connected to an AP6 access point.

Device Details

Click a device to see more information.

  • Static details: Shows the MAC address, current access point, current site, current network, signal quality, band, status, hostname, IP address, username, and vendor details. Clicking the access point, site, or current network will take you to the details page for that access point, site, or SSID.
  • Usage details: Shows the external and total traffic for the device. See Usage Insight.
  • Connectivity: Shows access points, SSIDs, and bands the device has connected to over the selected period. Changes in colors indicate a change in the connectivity status of the device and have no other meaning.
  • Signal quality: Shows signal strength over the selected period.