Skip to content


View information about the connected devices.

Go to Wireless > Devices to see your connected devices.

Connected devices are listed with name, MAC address, IP address, username, vendor, access point, SSID, Security Heartbeat, connection speed, and band.

Security Heartbeat categorizes devices by their security status. Devices are protected by Sophos Endpoint Protection or Sophos Mobile as appropriate. Administrators can set up rules to manage the devices. If these rules are broken the software reports the threat and the devices's security heartbeat status reflects this.

The username will be displayed for any client that has signed in using the following authentication types:

  • Encryption mode - WPA2 Enterprise.
  • Captive portal - Backend authentication.
  • Captive portal - Social login authentication.

You can also search for a specific device by using name, MAC address, IP address, or vendor details.

To export the device list, click Export to CSV.

You can filter devices by selecting Online, Offline, and Online and Offline.

Security status

Client at risk

Indicates that active malware or ransomware has been found. This blocks all internet traffic and only traffic from the secured browsing environment (walled garden or safe URL list) is allowed.


If an endpoint or mobile is in the red (high risk) state, you need to refresh the browser twice to access the walled garden. You can also download or update Sophos Anti-Virus from here.

No Security Heartbeat™

Indicates that Sophos Endpoint or Sophos Mobile Control is not installed on the listed devices.

Security Heartbeat categorizes devices based on the following:

Client might be at risk

Indicates that a potentially unwanted application (PUA) or inactive malware has been detected. All traffic is allowed.

Client is protected

Indicates that the endpoint is healthy and all traffic is allowed.

Missing Security Heartbeat™

Applicable only for endpoint. Indicates that the device is connected but the endpoint has not been sending heartbeat for 90 seconds.

Device Details

Click on a device to see more information.

  • Static details: Shows MAC address, current access point, current site, current network, signal quality, band, state, hostname, IP address, and vendor details.
  • Usage details: Shows the device's external and total traffic.
  • Signal quality: Shows signal strength over a period of time.
  • Connectivity: Shows connectivity details over a period of time.
Back to top