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Last update: 2022-02-16


View access point generated wireless events.

You can filter events and generate reports.

Go to Wireless > Diagnostics > Events and review your events.

The events list shows you the severity, time the event occurred and the type of event.

There are the following event types.

  • High: Events with high severity are generated when the connected device load on access points is high or an administrative action is required.

  • Medium: Events with medium severity are generated when access points are not configured, offline, or have latency issues.

  • Low: Events with low severity give information about access points. No action required.

Events that require action are also displayed on the Alerts page. After you have taken action or ignored the alert they are no longer displayed but events are retained in the event list. See Wireless Alerts.

Severity Events Description
High Access point has bad health. Number of connected devices is high and needs to be reduced.
Security Heartbeat is enabled in Sophos Firewall and Sophos Central Wireless. Use either Sophos Firewall or Sophos Central to turn on Security Heartbeat.
Ethernet LAN speed is low.
DNS gateway is unreachable. Attempt to reach the DNS server failed.
Medium Access point is offline.
Access point is not broadcasting any network. Access point is online but is not broadcasting data packets.
Access points failed to update to the new firmware.
Access point configuration failed. Access point is sending an hostapd event.
Access point has a DNS timeout. Access point attempted to reach the DNS server but failed.
Access point has high data packet retries Access point is retrying with more data packets.
Access point has high DNS latency. Access point is taking more than 250 milliseconds to establish connection.
RADIUS server is unreachable. Attempt to reach the RADIUS server failed.
Access Point channel has been changed.
Low Access point will be updated with new firmware.
Access point has been successfully updated with new firmware.
All access points will be updated with new firmware.
All access points have been successfully updated.
Access point command done. All commands are complete.
Ethernet LAN speed is high.
RADIUS server is reachable.

You can export the event report in a CSV (comma separated value) or a PDF file. You can export the current view or for the past 90 days.

You can filter events by the access point name.

Use From and To to filter information. You can view events that occurred in the past 90 days or less.

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