Skip to content

Page permalink

Always use the following permalink when referencing this page. It will remain unchanged in future help versions.

https://docs.sophos.com/central/customer/help/en-us/index.html?contextId=wireless-diagnostics-support-settings

Support settings

You can turn on remote login to your access points for Sophos Support and see your unique customer ID.

Remote login

Turn on Remote Login to Access Points for Sophos Support to allow Sophos Support to connect to access points remotely for troubleshooting. Choose from the following times:

  • 5 hours
  • 1 day
  • 7 days
  • 14 days
  • 30 days

Remaining time shows the time left for the current remote login session.

Turning off Remote Login to Access Points for Sophos Support revokes Sophos Support's access immediately.

Sophos unique customer ID

Click Show to see your unique Sophos Central customer ID.

Click the copy button Copy to clipboard button. to copy the ID to your clipboard.