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Delete device

The new Sophos Mobile pages in Sophos Central might not be available for all customers yet.

When you unenroll a device from Sophos Mobile, Sophos Mobile still shows it in the device list and reports. To remove the device from Sophos Mobile, delete it.

Deleting a device also deletes all the data Sophos Mobile has stored about it. However, we keep the data that you've uploaded to the Sophos Data Lake until your Sophos XDR retention period ends.

Warning

You can't recover a device you've deleted from Sophos Mobile.

Warning

Deleting an Android Enterprise device in full device management mode from Sophos Mobile resets it to its factory settings.

Warning

When you delete a device from Sophos Mobile that's still enrolled, Sophos Mobile will unenroll it. However, this doesn't apply to Windows computers. Always unenroll Windows computers from Sophos Mobile before deleting them. See Unenroll device.

To delete a device from Sophos Mobile, do as follows:

  1. Go to Devices > Mobile devices.

  2. Click Show filters.

    "Show filters" button.

  3. Expand the Status filter and select Not managed.

    "Not managed" selected in the Status filter.

  4. Click Apply.

    "Apply" button.

  5. The device list shows all unmanaged devices.

  6. Click the name of the device you want to delete.
  7. On the device's details page, click Delete.
  8. In the confirmation dialog, click OK.

Sophos Mobile deletes the device.