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Wipe device

The new Sophos Mobile pages in Sophos Central might not be available for all customers yet.

You can remotely wipe a device managed by Sophos Mobile. When you wipe a device, it's reset to its factory settings.

When you use the Wipe action with an Android Enterprise device in work profile management mode, it only removes the work profile.

Restrictions

You can't wipe the following devices:

  • Apple User Enrollment devices
  • Macs you've locked remotely

To turn on Factory Reset Protection when wiping an Android Enterprise device in full device management mode, you must use the Wipe action on the device's Show device page in Sophos Mobile. See Wipe device.

Wipe device

To wipe a device remotely, do as follows:

  1. Go to Devices > Mobile devices and click the name of the device you want to wipe.
  2. On the device's details page, click Actions > Wipe.

  3. For some devices, you must configure additional settings.

    Click the relevant tab.

    • Preserve data plan: A cellular data plan on the device will still be available after the factory reset.
    • Forbid Quick Start: When the device starts for the first time after the factory reset, skip the Quick Start step in the Setup Assistant, which allows the user to transfer content from another iPhone.

    Unlock PIN: Enter a 6-digit PIN code that's required to unlock the Mac after the factory reset.

    Tip

    Sophos Mobile stores the PIN code as a device property. To look up the code after you wipe the Mac, go to the Properties tab of the device's details page and search for the device.unlock.code property.

  4. In the confirmation dialog, click OK.

Sophos Mobile sends a task to the device to wipe it. To see the task status, click Open in Sophos Mobile and go to the Tasks tab.