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Add administrators

You can add administrators if you're a Super Admin.

You add administrators by assigning administration roles to users using the Available Users list.

Existing administration roles, if any, are indicated next to the user's name.

A user can only have one assigned role. If you add a Read-only administrator to the list of Help Desk administrators their assigned role changes to Help Desk administrator. They are no longer a Read-only administrator.

To add an administrator, do as follows:

  1. Go to Global Settings > Role Management.
  2. Select the administrator role that you want to assign.
  3. On the role details page, next to Role Members, click Edit.
  4. In Edit Role Members, select a user in the Available Users list and use the picker arrows to add them to the Assigned Users list for the role. Select Save.