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Self Help extra resources

Should you choose to handle the Active Incident on your own we’ve provided you some helpful articles to get you started. Sophos Support can help with questions you may have on the content of these articles, troubleshoot product issues and provide guidance on product best practices.


Remediation, Root Cause Analysis and Forensic Investigations fall outside of what Sophos Support offers.


Sample Submission and False Positives

Ransomware reading

Windows patching and vulnerabilities

How to investigate generic detections

Specialized detections

Emotet and Trickbot

Coin miners

Community reading