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Customer usage and other data sent to Autotask

If you're an MSP partner, Sophos Central Partner allows you to manage security for your customers.

You can manage security for two customer types:

  • Customers who have purchased termed licenses.
  • Customers who have chosen a monthly usage-based billing model. These customers could use different numbers of different licenses at different times.

The customers' product usage is recorded in Sophos Central Partner. Synchronizing this data with Autotask allows you to easily bill them for products they used in the past month.

When the integration is set up, the following data is sent to Autotask:

  • Customer name
  • Sophos Central Partner license names
  • Usage

You can see usage for your monthly customers on the Dashboard, in the Usage For My Monthly Customers section.

Clicking the Edit Details link in Usage For My Monthly Customers takes you to Managed Customer Usage.

The usage data displayed here for each customer is sent to Autotask when the integration is set up.

To see a specific customer’s license details and usage, select the customer in the list and click License Details. The customer overview page shows.