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https://docs.sophos.com/central/partner/help/en-us/index.html?contextId=AutoTask-sync-process

What happens in the synchronization

When the synchronization happens, you'll see changes in Autotask and in Sophos Central Partner.

What happens in Autotask

Synchronization copies the following data from Sophos Central Partner to Autotask:

  • Customer name
  • Sophos Central Partner license names
  • Usage

Note

If you change the licenses that are assigned to a customer in Sophos Central Partner, you must manually make the corresponding changes to the customer’s contract in Autotask. Sophos Central Partner doesn't update Autotask for you.

You are synchronizing with contracts in Autotask. Your Sophos Central account is linked to a contract in Autotask.

What happens in Sophos Central Partner

Synchronization happens every 24 hours or every month, depending on the selected schedule. See Set the usage sync frequency.

The synchronization updates any Autotask contracts in Sophos Central Partner if you have changed them manually in Autotask.

For customers that are synchronized, the PSA Integration page now displays synchronization status.

We also show any synchronization errors. The error details also show solution advice.

Sophos Central products

We support the following products:

Identifier Description
Sophos_Endpoint_Protection Sophos Central Endpoint Protection
Sophos_Intercept_X Sophos Central Intercept X
Sophos_Intercept_X_Advanced Sophos Central Intercept X Advanced
Sophos_Intercept_X_Advanced_XDR Sophos Central Intercept X Advanced with XDR
Sophos_MTR_Standard Intercept X Advanced with XDR and MTR Standard
Sophos_MTR_Advanced Intercept X Advanced with XDR and MTR Advanced
Sophos_Mobile_Standard Sophos Central Mobile Control Standard
Sophos_Mobile_Advanced Sophos Central Mobile Control Advanced
Sophos_Email_Portal_Encryption Sophos Central Portal Encryption Add-on for Email Advanced
Sophos_Mobile_Security Sophos Central Mobile Security
Sophos_Srv_Protection Sophos Central Server Protection
Sophos_Intercept_X_Adv_Srv Sophos Central Server Intercept X Advanced for Server
Sophos_Intercept_X_Adv_Srv_XDR Sophos Central Intercept X Advanced for Server with XDR
Sophos_MTR_Standard_Srv Intercept X Advanced for Server with XDR and MTR Standard
Sophos_MTR_Advanced_Srv Intercept X Advanced for Server with XDR and MTR Advanced
Sophos_Device_Encryption Sophos Central Device Encryption
Sophos_Central_Phish_Threat Sophos Central Phish Threat
Sophos_Wireless_Perf_Standard Sophos Wireless Performance Standard
Sophos_Wireless_Entry_Standard Sophos Wireless Entry Standard
Sophos_Wireless_Standard Sophos Wireless Standard
Sophos_XDR_30 Sophos Central XDR
Sophos_Email_Advanced Sophos Email Advanced
Sophos_Cloud_Optix Sophos Cloud Optix
Sophos_Intercept_X_Ess Sophos Central Intercept X Essentials
Sophos_Intercept_X_Ess_Srv Sophos Central Intercept X Essentials for Server
Sophos_Central_Firewall_Adv Sophos Central Firewall Advanced
extsup_win7 Extended Support for Windows 7, Server 2008 R2 and SBS 2011
Central_Zero_Trust_Network_Acc Sophos Zero Trust Network Access
Network_Detection_And_Response Central Network Detection and Response
Central_Public_Cloud_Addon Central Public Cloud Integration Pack
Central_Email_Addon Central Email Integration Pack
Central_Identity_Addon Central Identity Integration Pack
Central_Network_Addon Central Network Integration Pack
Central_Firewall_Addon Central Firewall Integration Pack
Sophos_XDR_365 Central Data Storage – 1 yr Pack