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Customer usage and other data sent to ConnectWise

Read this information to see what data we send to ConnectWise.

Customers who have chosen a monthly usage-based billing model might use different numbers of different licenses at different times.

The customers' product usage is recorded in Sophos Central Partner. Synchronizing this data with ConnectWise allows you to easily bill them for products they used in the past month.

If you have problems with the ConnectWise synchronization see ConnectWise troubleshooting.

When the integration is set up, the following data is sent to ConnectWise:

  • License name
  • Usage

You can see usage for your monthly customers on the Dashboard, in the Usage For My Monthly Customers section.

Monthly usage on the Dashboard.

We show the usage data for each customer in Managed Customer Usage. We send this information to ConnectWise if you set up an integration.

Integrated customer usage.

To see a specific customer’s license details and usage, select the customer in the list and click License Details. The customer overview page is displayed.