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Last update: 2022-03-16

What happens in the initial synchronization

When the initial synchronization happens, you'll see changes in ConnectWise and in Sophos Central.

Synchronization does as follows in ConnectWise:

ConnectWise Agreement Addition

You should enter billing information in ConnectWise for your customers, so that they can be billed for their product usage. See ConnectWise documentation.


Do not change the Customer Description field in the catalog.

If there are problems with the Customer Name mapping to the agreement see Troubleshooting.

What you see in Sophos Central Partner

For customers that are synchronized, the page now displays synchronization status, their ConnectWise customer ID and agreement type.


If a synchronization error occurs, click on the error icon in the Sync Status column to see the error details and solution advice.

Partner integration

If companies are ignored in the synchronization see Troubleshooting.

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