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Set up integration

Before you can map and synchronize customer data, you need to configure ConnectWise and do initial setup tasks.

First you need to configure ConnectWise and then you can integrate Connectwise and Sophos Central Partner.

Configure ConnectWise

To configure ConnectWise, do as follows:

  1. In ConnectWise, go to System > Setup Tables.
  2. Look for Products under Category.

  3. Click on Product Type. Check that you have at least one product type and that it is Active.

    Activate option.

  4. Click on Subcategory. Check that you have at least one subcategory and that it is Active.

Product Catalog defaults

You must have a default value set in the Product Catalog for unit of measurement (UOM). If you don't, you won't be able to synchronize your usage data with Sophos Central Partner.

To set defaults, do as follows:

  1. In ConnectWise, go to System > Setup Tables > Category > Products > Table > UOM.
  2. Check that UOM is active, and set a default value.

ConnectWise PSA on-premises version

If you're using the on-premises version of ConnectWise PSA, you need to allow some IP addresses through your firewall. This allows us to synchronize information between ConnectWise and Sophos Central Partner.

You need to add the following IP addresses to your firewall allow list:

  • 52.209.24.198
  • 52.209.33.20
  • 52.215.194.223

Integrate ConnectWise and Sophos Central Partner

To integrate you need to do the following:

  • Make sure that the integrator login account is present in ConnectWise.
  • Generate API keys for integration: a Public Key and a Private Key.
  • In Sophos Central Partner, enter your ConnectWise details, including the API keys.

These steps are described in detail in the following: