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https://docs.sophos.com/central/partner/help/en-us/index.html?contextId=support-settings

Support settings

On the Support settings page, you can view your account's unique ID and enable remote assistance.

Click your Profile icon Profile icon., and then click Support settings.

Remote Assistance

Remote Assistance allows Sophos Support to access your Sophos Central session directly for a specified period. This option is turned off by default.

You can grant access for 3 Days, 7 Days, 14 Days, 30 Days, or 60 Days. The default period is 7 Days.

You can then see the expiration date and time.

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Remote Assistance setting.

Note

You can also turn on Remote Assistance when you create a support ticket. To do this, click Help and click Create Support Ticket.