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Account Details

The Account Details page lets you manage your account.

You can turn on remote assistance to allow Sophos Support to help you.

To access this page, click your account name in the upper right of the user interface and select Account Details.

Sophos Support

Remote Assistance allows Sophos Support to access your Sophos Central session directly for a specified period. This option is turned off by default.

You can grant access for 3 Days, 7 Days, 14 Days, 30 Days, or 60 Days. The default period is 7 Days.

You can then see the expiration date and time.

Remote Assistance setting.

Note

You can also turn on Remote Assistance when you create a support ticket. To do this, click Help and click Create Support Ticket.