The Account Details page lets you manage your account.
You can turn on remote assistance to allow Sophos Support to help you.
To access this page, click your account name in the upper right of the user interface and select Account Details.
Remote Assistance allows Sophos Support to access your Sophos Central session directly for 72 hours to help you. This option is turned off by default.
You can also turn on Remote Assistance as part of creating a support ticket. To do this, click Help in the top right of the user interface and select Create Support Ticket and turn on the option to allow Sophos Support to directly access your Sophos Central session.