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Change licenses

You must be a Managed Service Provider (MSP) Flex partner.

You can change the licenses used by your managed customers.

The License assistant is not aware of the licenses that selected customers have.

Any license changes you make apply to all selected customers.

By default it automatically installs the selected licenses on computers. You can switch off this option.


You must choose both endpoint and server licenses. You aren't billed for the licenses you don't install. For example you are not charged for server licenses if you don't install the software.

If you are downgrading a license then the software that is not available under the new license is automatically uninstalled.

  1. In Managed Customer Usage, select the managed customers you want to change the licenses for and click Change licenses. This opens the Licenses assistant.
  2. Select the licenses types you want to change and click Next.
  3. Select the endpoint, Unified Endpoint Management (UEM), and server licenses you want to use for your selected customers. You can apply all types of license to your customers.

    Make sure you decide whether you want the software to be installed on your customers' computers.

  4. Review your choices and click Save if they are correct.