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Managed Customer Usage

The Managed Customer Usage page contains the list of your managed customers.

You can view all of your managed customers, those using licenses you own and those using their own licenses. For each customer you can see whether they have a termed or monthly license. You can also see the number of licenses they have. You can change licenses for customers. You can create monthly accounts for customers.

You can also see their devices that don't have Sophos protection installed. You see a warning next to the customer name. Click on the warning to see more information on the issue.

License details

To view the license details for a customer, select the customer and click License Details. This opens a page listing all the customer's licenses. See Sophos Central Licenses.

Change licenses

Select a managed customer and click Change licenses to amend their licenses. See Change licenses.

Create monthly accounts

You must be a Managed Service Provider (MSP) Flex partner to create a monthly usage account.

Click Create Monthly Account to create customer accounts. See Monthly Usage Account.

Open a customer's account

Select a managed customer and click Launch Sophos Central Admin to open their Sophos Central Admin account.

Export list of managed customers

You can export the managed customer list to a comma separated value (CSV) file, click Export to CSV.

Managed customer orders

If you're a Sophos MSP Flex Connect partner, you can also see your Managed customer orders here.

Note

For each subscription, you can only view the license information or open the associated Sophos Central Admin account.

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