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Last update: 2022-03-16

Apply License Key

You can activate a new license on the Sophos Central Licenses page.

You can also activate an upgraded license there if necessary. Some upgraded licenses are activated automatically.

Alternatively, if at the time of ordering you specified the customer's email address for sending the license to, the customer can enter the license key in their Sophos Central Admin account.


You can't reverse license activation. Make sure that you apply the correct license key to the customer. For assistance, contact Customer Support.

To activate a license, do as follows.

  1. On the Sophos Central Licenses page, enter the key:

    • If you see Apply Activation Key, enter the key and click Apply.

    • If you see an Apply License Key link, select it. Then enter the key and click Apply.

  2. If your account already has licenses for the features included on the key, you see another dialog. This lets you choose how to use your new licenses.

    • Renew starts the new licenses when your current licenses expire.

    • Change starts the new licenses now. We'll adjust the license term so that all your licenses expire on the same date.

    Click Apply again.

How the "Change" option works

A customer orders 50 licenses for one year. Six months later, they place another order for 50 licenses for one year.

If the customer selects Change, we do as follows:

  • Add the new licenses to the older ones. The customer now has 100 licenses.

  • Add the remaining time on the older licenses (50 licenses x 6 months = 300) to the time on the new licenses (50 licenses x 12 months = 600). The total is 900 months.

  • Distribute the time over all 100 licenses. Each user’s license now runs for 9 months from the date when the key was applied (and the expiry date is adjusted accordingly).

The customer now has 100 licenses that will all expire 9 months from now.

In most cases the existing license expiry date gets extended but do check the new expiry date shown.

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