Use FileVault recovery

To get an administrator to retrieve a recovery key for you, follow these steps.

  1. Restart your Mac and wait until the Recovery key ID is shown.
    The Recovery key ID is shown for a short time. To show it again, you must restart your Mac.
  2. Contact your administrator and give them the Recovery key ID.
    Your administrator needs to find the recovery key for your Mac in Sophos Central and give you the key.
  3. Click the question mark in the Password field.
    A message is shown.
  4. Click the arrow next to the message to switch to the recovery key field.
  5. Enter the recovery key.
  6. Follow the on-screen instructions to create a new password.
    If your user account was imported from Active Directory, click Cancel in the Reset Password dialog and ask your administrator to reset the password for you.
  7. If prompted, click Create New Keychain.
You can access your Mac again.