Access your computer if you forget the password

Follow these steps to get access to your computer.

If you can't log on to your computer because you have forgotten your PIN, password, or USB key, you need a recovery key.

If you are using Sophos Device Encryption, the recovery key is stored in Sophos Central. To get your recovery key, do one of the following:

  • Sign in to the Sophos Self Service Portal and follow the instructions in the help.
  • Ask your administrator to retrieve the recovery key for you. Do this if you cannot use the Self Service Portal.