Use BitLocker recovery

Follow these instructions to recover your computer.

To recover your computer, do as follows:

  1. Restart your computer and press the Esc key in the BitLocker logon screen.
  2. In the BitLocker recovery screen, find the Recovery key ID.
    The Recovery key ID is shown for a short time. To show it again, you must restart the computer.
  3. Contact your administrator and give them the Recovery key ID.
    Your administrator needs to find the recovery key to your computer in Sophos Central and give you the key.
  4. In the BitLocker recovery screen, enter the recovery key.
    You can now start your computer.
  5. Follow the on-screen instructions to create a new BitLocker PIN or password when prompted.

    On computers running Windows 7, you don't see any instructions. You need to reset your PIN/password manually.

You can access your computer again.
Note A recovery key can only be used once. If you need to recover your computer again later, you need to get a new recovery key.