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Sophos Endpoint Security and Control
Sophos Endpoint Security and Control
User assistance
  • About Sophos Endpoint Security and Control
  • About the Home page
  • Sophos groups
  • Sophos Anti-Virus
  • Sophos Application Control
  • Sophos Device Control
  • Sophos Data Control
  • Sophos Web Control
  • Sophos Client Firewall
  • Sophos AutoUpdate
  • Sophos Tamper Protection
  • Troubleshooting
  • Support
  • Legal notices
  • About Sophos Endpoint Security and Control
  • About the Home page
  • Sophos groups
  • Sophos Anti-Virus
  • Sophos Application Control
  • Sophos Device Control
  • Sophos Data Control
  • Sophos Web Control
  • Sophos Client Firewall
  • Sophos AutoUpdate
  • Sophos Tamper Protection
  • Troubleshooting
    • Updating has failed
      • About update failures
      • Sophos Endpoint Security and Control contacts the wrong source for updates
      • Sophos Endpoint Security and Control cannot use your proxy server
      • Automatic updating is not correctly scheduled
      • The source for updates is not being maintained
    • Threat not cleaned
    • Virus/spyware fragment reported
    • Threat partially detected
    • Adware or PUA disappeared from quarantine
    • Computer becomes slow
    • Allow access to drives with infected boot sectors
    • Unable to access areas of Sophos Endpoint Security and Control
    • Recovering from virus side-effects
    • Recovering from adware and PUA side-effects
    • Password error reported
    • "Service failure" error message
    • Firewall log database is corrupted
  • Support
  • Legal notices
  1. Home
  2. Troubleshooting
  3. Updating has failed
  4. About update failures

About update failures

To find out more about an update failure, look at the update log: for information on how to do this, see View the updating log file.

The sections below explain why updating may fail, and how you can change the settings to correct the problem.

  • Sophos Endpoint Security and Control contacts the wrong source for updates
  • Sophos Endpoint Security and Control cannot use your proxy server
  • Automatic updating is not correctly scheduled
  • The source for updates is not being maintained

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