"Service failure" error message
Symptoms
You see one of the following error messages in the notification area:
- Anti-virus and HIPS: service failure
- Firewall: service failure
Causes
One of the Sophos Endpoint Security and Control services on your computer has failed, and needs to be restarted.
Resolve the problem
- Using Windows, open Services.
- Do one of the following:
- If you see an Anti-virus and HIPS: service failure error message, right-click Sophos Anti-Virus, and then click Restart.
- If you see a Firewall: service failure error message, right-click Sophos Client Firewall Manager, and then click Restart.
Notes
- To open Services, click Start, click Control Panel, double-click Administrative Tools, and then double-click Services.