"Service failure" error message

Symptoms

You see one of the following error messages in the notification area:

  • Anti-virus and HIPS: service failure
  • Firewall: service failure

Causes

One of the Sophos Endpoint Security and Control services on your computer has failed, and needs to be restarted.

Resolve the problem

  1. Using Windows, open Services.
  2. Do one of the following:
    • If you see an Anti-virus and HIPS: service failure error message, right-click Sophos Anti-Virus, and then click Restart.
    • If you see a Firewall: service failure error message, right-click Sophos Client Firewall Manager, and then click Restart.

Notes

  • To open Services, click Start, click Control Panel, double-click Administrative Tools, and then double-click Services.