Deployment Packager known issues and limitations

  • If you attempt to install Sophos Anti-Virus using a ready-made installer created by Sophos Deployment Packager and the logged on user name contains double-byte characters (for example, Japanese, Chinese), the installation does not continue.

    When the installer is run, the setup files are extracted to the %temp%/cid_packager_temp directory, but the installation does not continue. No errors are displayed or logged in the event logs.

    Workaround: Log on as a user with no double-byte characters in the user name.

  • A "packaging failed" error message may be displayed when you try to create a package using command-line with an obfuscated password, -opwd command. If the error is displayed, ensure the obfuscated password is correct. If it is accurate and continues to display the error, enter a plain text password using the -pwd command or use the Deployment Packager user interface.