Cleanup failed

If Sophos Endpoint Security and Control fails in an attempt to clean up items ("Cleanup failed"), the reason could be:

• It has not found all the components of a multi-component item. Run a full system scan of the computer(s) to find the other components.
• Some drives or folders that contain item components are excluded from scanning. Check the items excluded from scanning. If there are some items on the list, remove them from the list.
• You have insufficient access rights.
• It can't clean up that type of item.
• It has found a virus fragment, rather than an exact virus match.
• The item is on a write-protected floppy disk or CD.
• The item is on a write-protected NTFS volume (Windows).