Check Update Manager password

The Sophos Update Manager (SUM) password is set in updating policies and is used to authenticate endpoints so that they can receive updates from SUM.

If you do not know your SUM password, you can reset it. You should be aware that if you do this, your endpoint computers will fail authentication when they next update.

To reset the SUM password:

  1. On the old server, create a new Windows account so the account name and password are known. This account will be used as your Update Manager account.
  2. Using Windows Explorer, navigate to the update share location. The default location is: C:\ProgramData\Sophos\Update Manager\Update Manager.
  3. Right-click the Update Manager folder, select Properties. In the Properties window, on the Sharing tab, click Permissions.
  4. Add the newly created Windows account and set Read access.
  5. In Sophos Enterprise Console, find each updating policy that uses the previous Windows account and edit it so that it uses the new Windows account, as follows:
    1. Open the updating policy, and select the Primary Server tab.
    2. Change the Username to the new account.
    3. Click Change to set a new password.
  6. Push the policy or policies out to all endpoints (right-click on all groups then Comply with > Group Updating Policy).
  7. Confirm that all endpoints are compliant with the revised updating policy (there are no "Computers that differ from policy").

If you are using a workgroup/local account on the new server, you must create a new Windows user account with the same account name and password on the new server as on the old server.

You have finished resetting the Update Manager password.