Prepare for removal of third-party software

You can remove third-party software using the Sophos installer.

If you want the Sophos installer to remove any previously installed security software:

  1. On computers that are running another vendor’s anti-virus software, ensure that the anti-virus software user interface is closed.
    Note HitmanPro.Alert may already be installed either as a standalone product or from Sophos Central. You should remove HitmanPro.Alert before applying on-premise management from Sophos Enterprise Console.
  2. On computers that are running another vendor’s firewall or HIPS product, ensure that the firewall or HIPS product is turned off or configured to allow the Sophos installer to run.

If computers are running another vendor’s update tool, you may want to remove it. For more information, see the Sophos Enterprise Console help.