Set up software subscription alerts

If you use role-based administration, you must have the System configuration right to perform this task. For more information, see Managing roles and sub-estates.

Sophos Enterprise Console displays alerts raised by the update manager in the Alerts column in the Update managers view. If you subscribed to a fixed version of software, an alert will be displayed when that version is nearing retirement or is retired. An alert will also be displayed if your product license has changed.

If you are subscribed to a fixed version of software and have chosen to Automatically upgrade fixed version software when it is no longer supported by Sophos, your subscription will be upgraded automatically.

If you have chosen not to be upgraded automatically, you will be instructed to change your subscription.

Important Running unsupported software leaves you unprotected against new security threats. We recommend that you upgrade to a supported version as soon as possible.

You can also set up email alerts to be sent to your chosen recipients when the product version you are subscribed to is nearing retirement or is retired.

  1. On the Tools menu, select Configure email alerts.
    The Configure email alerts dialog box is displayed.
  2. If SMTP settings have not been configured, or if you want to view or change the settings, click Configure.

    In the Configure SMTP settings dialog box, enter the details as described below.

    1. In the Server address text box, type the host name or IP address of the SMTP server.
    2. In the Sender text box, type an email address to which bounces and non-delivery reports can be sent.
    3. Click Test to test the connection.
  3. In the Recipients panel, click Add.
    The Add a new email alert recipient dialog box appears.
  4. In the Email address field, enter the address of your recipient.
  5. In the Language field, select the language in which email alerts should be sent.
  6. In the Subscriptions pane, select “Software subscriptions” email alerts you want to send to this recipient. There are three alerts you can subscribe to:
    • A software subscription includes a version of a product that is shortly to be retired at Sophos.
    • A software subscription includes a version of a product which is no longer available.

      This alert is sent if the product you are subscribed to has been retired, or your license has changed and the new license does not include that product.

    • The Sophos license information has been updated. Product features may have changed.