Clear endpoint alerts or errors from the console

If you use role-based administration, you must have the Remediation - cleanup right to clear alerts or errors from the console. For more information, see Managing roles and sub-estates.

If you are taking action to deal with an alert, or are sure that a computer is safe, you can clear the alert sign displayed in the console.

Note: You cannot clear alerts about installation errors. These are cleared only when Sophos Endpoint Security and Control is installed successfully on the computer.
  1. In the Endpoints view, select the computer(s) for which you want to clear alerts. Right-click and select Resolve Alerts and Errors.
    The Resolve alerts and errors dialog box is displayed.
  2. To clear alerts or Sophos product errors from the console, go to the Alerts or Errors tab, respectively, select the alerts or errors you want to clear and click Acknowledge.
    Acknowledged (cleared) alerts are no longer displayed in the console.

For information about clearing update manager alerts from the console, see Clear update manager alerts from the console.