Note: This feature will be unavailable if your license doesn't include Full Disk Encryption.
Local Self Help users who have forgotten their password can log on at their computer without the assistance
of a help desk. Users log on by answering predefined questions in the Power-on Authentication on the
For users to be able to recover access with Local Self Help, Local Self Help has to be
enabled in a full disk encrypion policy.
To recover access with Local Self Help:
The user is logged on at the Power-on Authentication and to Windows and can use the
password for future logon.